TERMS AND CONDITIONS

If you would like to order a piece of jewelry please contact me (the Maker) by email – guillocheuse@gmail.com .

I usually have some pieces in stock but if not please allow 1 to 2 weeks for a piece to be made to order.

Once a piece is sent off, you will receive a confirmation email with tracking.

Materials used are 24k gold, 22k gold, Sterling Silver, Fine silver,Vitreous Enamel and Semi-precious Stones (ie, lapis lazuli, rutilated quartz, and such).

Pieces either have a polished surface, a satin finished surface or are chemically oxidized (dark grey to black).

All jewelry is made by hand with various stages involved in the manufacture. Due to the nature of these jewelry making and enameling techniques, no two pieces are identical. There are natural variations that add to the character of this unique jewelry.

 Jewelry is individually presented in the Maker's logo imprinted boxes.

Jewelry will be packaged securely and sent by insured post, requiring a signature upon delivery. The Maker is responsible for the order until it is delivered to the post office.

 Rings can be made to any standard size but once made, the size cannot be altered.

Bracelets are made to order based on your wrist circumference and once made, cannot be altered.

Different enamel colors can be requested but once made to order, cannot be returned or exchanged.

 RETURNS

 If you are not entirely satisfied with your order, please contact the Maker. You may return it in it’s original packing within 7 days of receipt. You will have to pay the return postage costs - it is recommended you use Swiss Post otherwise there is no guarantee the Maker will receive it, if mailing from a different country, make sure a signature is required. Once the work is received in perfect condition, you will receive an exchange or refund less any postal charges, unless a custom order, in which case, no returns are accepted.

 The Maker shall retain all rights in and title to the items of jewelry until sale, when title shall pass directly to the purchaser. 

Copyright and all intellectual property in the items of jewelry remain with the Maker.